How to enable Wiretapping on an existing chat service
Steps to take to set up Clym's Wiretapping solution on an existing chat widget service
Clym’s Wiretapping solution offers an innovative approach to enhancing website visitor interactions by providing a seamless and secure method for obtaining consent before engaging with your website's chat widget. Clym simplifies the consent process, allowing website owners to create a transparent and user-friendly experience for their visitors. By integrating this solution, businesses can confidently capture consent without disrupting the user experience, both facilitating compliance with legal requirements and meeting customer expectations.
Our easy-to-implement Wiretapping solution ensures that visitors are fully informed and provide explicit consent before initiating any chat interactions. This not only helps businesses comply with data protection laws like GDPR but also fosters trust and transparency.
Setting up Wiretapping is an easy 3-step process:
1. Sign in to your Clym Control Center account
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Manage tab
From the left-side menu, select Manage. You will then see a list of all your domains, each with its unique settings.
Expand the Platform section and select Embedded content.
3. Enable Wiretapping
Toggle to the Chat tab. From the Providers field, select the service for which you would like to enable Wiretapping on. Toggle on Requires Wiretapping consent.
Please note that in order to use the Wiretapping settings on a service, this script must be managed by Clym Tag Manager.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 04/02/2026
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