How to understand Insights
Here is a breakdown of the different items on your Insights page
The Insights section of the Clym Control Center provides a centralized view of how visitors interact with your website and with Clym's compliance solutions that you have deployed. Insights help you understand visitor behavior, measure engagement with your compliance tools, and identify trends over time. The dashboards is organized into categories such as Overview, Consents, Accessibility, Cases, and Restrictions, making it easy to monitor the areas that matter most to your organization. This article explains the metrics and charts available throughout the Insights section, including what each data point represents and how it is calculated. Whether you're reviewing visitor traffic, tracking consent rates, monitoring accessibility feature usage, measuring Data Subject Request (DSR) management, or analyzing vpn or geo-restrictions and age-gating activity, this guide will help you interpret your Insights data with confidence and make informed decisions based on your website's compliance and visitor interactions.
Understanding your Insights, is an easy 3-step process:
1. Sign in to your Clym Control Center account
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Monitor tab
When you first sign in to the Clym Control Center, the Monitor tab will be the first page that opens. If this is not the case, please select Monitor from the left side menu. To view the data for all of your properties/domains, you can leave the All properties drop-down option selected. To view data for a single domain, click the drop-down arrow to select a property.
3. View your Insights
Navigate through the different sections of Insights to view your different data. For more information on each section, please view below. Please note that by default, the date range will be automatically set to Last 14 days, but you can change this to Last 7 days, Last 30 days, This month, Last month, Last 3 months, This year, or Year to date.
Overview
In the Statistics section across the top, you can view your:
- Total visitors - the total number of visitors that landed on your website
- Consent rate - average percentage of services of services accepted across all consents in the selected period
- Active cases (Bounty Hunting, Whistleblowing, Wiretapping, and Accessibility Issue reporting)
- Accessibility adjustments - percentage of visitors who have opened the Clym widget and toggled on any a11y setting
- Restrictions - the number of times we have age-gated or geo/vpn-restricted website visitors
In the Global user distribution section, you can view where your website visitors are accessing your website and Clym solutions from around the globe.
In the Governance Portal activity section, you can view the overall Traffic breakdown and Page views by users who access your portal.
Additionally, you can view a breakdown of the Top 5 countries of your website visitors, the Top 5 browsers they are accessing your website from, a Device distribution overview, and information on which Languages they are using to view your Clym tools.
Consents
In the Traffic trends section, you can view an overall rate of acceptance/rejection of the services running on your website, and details on which jurisdictions these consents are originating from, which devices the users are visiting from, and which categories of services are being accepted and rejected.
Accepted: The % of all consents when a user had every processing category and service accepted
Rejected: The % of all consents when a user had every processing category and service rejected
Selection: The % of all consents when a user had some processing categories accepted, some rejected
Acceptance rate: Average percentage of services accepted across all consents in the selected period
In the Consents section, you can filter between Consent types to view Cookie consent, Age gating, Wiretapping, and VPPA records in the Notification type area.
Additionally, you can view a breakdown of the consent of certain Processing categories, Services, and Locations of users.
Accessibility
In the Adjustments section, you can understand how many website visitors are modifying your website's content utilizing Clym's accessibility adjustments. In the Accessibility profiles usage section, you can view how many website visitors are selecting from one of Clym's 6 pre-configured profiles, including Seizure safe, Vision impaired, ADHD friendly, Color blind, Dyslexia friendly, and Cognitive disability.
Additionally, you can view an overall breakdown of specific Profile adjustments, Content adjustments, Color adjustments, and Navigation adjustments.
In the Reported Accessibility issues section, you can access an overview of all of the cases submitted by users in your Governance Portal to report accessibility issues across your website(s) and document(s).
Cases
In the Data subject requests section, you can view your company's current Pending, In progress, Open, and Closed requests.
In the Time to close a data subject request section, you can view an Average and Median time breakdown of how long your company takes to manage all of your requests, given various deadlines. You can also view the Fastest category and the Slowest category of data subject requests that your organization manages.
In the Most overdue section, you can view Accessibility issue reporting, Bounty hunting program, Content takedown, Whistleblowing, and Data subject requests cases by the most impending due dates, with details on each request, including the Case ID, the date that the request was Created on, the date that the request is Due on, how many Days overdue the request is, the Category, and the Reporting method. In the Current period section, you can view all of your cases that are currently open and in progress.
In the Device distribution section, you can review a breakdown of which devices your users are submitting cases from. In the Top cases by location section, you can view which case types are most frequently submitted by global distribution.
Restrictions
In the Visitors with VPN/Proxy section, you can view how many website visitors are accessing your website using a VPN/Proxy or are accessing your website from a location that is restricted.
In the Top VPN/Proxy locations section, you can view which VPN/proxy locations are most commonly accessing your website.
In the Geo-restrictions section, you can see a breakdown of how many users are visiting your website from restricted countries. Additionally, you can view which Top restricted locations are most frequently visiting your website.
In the Age gating section, you can view a breakdown of how many website visitors are underaged, depending on the age requirements configured to view your website. Additionally, you can view the Global average age and Global median age of website visitors if you have asked visitors to provide their birthday as confirmation in your age gating settings. In the Top locations with highest refusal rate section, you can view which locations have the highest rate of visitors that do not meet your age requirements.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 24/07/2026
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