How to set up case managers for content takedown cases
Steps to take to add individuals who are responsible for managing your content takedown cases
By default, all company owners will have access to all content takedown cases that are submitted to your organization. Based on your organization's needs, different team members may need to manage different types of requests or requests at different stages as they are handled. In the Clym Portal, you can fully customize which team members handle what, allowing you to further streamline your content takedown management process.
Adding a case manager is an easy 3-step process:
1. Sign in to your Clym Control Center account
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Manage tab
From the left side menu, select Manage. Expand the Transparency & Accountability section and select Content takedown. In order to make edits to Clym's default content takedown settings, Overwrite default settings must be toggled on. In order to configure a case manager for a content takedown case, please enable Overwrite default settings. Toggle to the Case managers section.
3. Add a case manager
Click +Add case manager.
In the pop-up window, configure the Target account, Case category, Allowed statuses, Allow access to non-redacted fields, and Allow field redacting fields. Click Save.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 06/02/2026
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