How to set up an automatic reply for an accessibility issue reporting case
Steps to take to send automatic replies to your website visitors as you manage their accessibility issue reporting cases
After your website visitors submit an accessibility issue reporting case to your organization, you may wish to provide them updates on the matter in an automated way. As you progress each case from open through in progress to closed, you may want to notify your website visitors that progress has been made. Clym allows you to customize these emails to users, ensuring that your organization's voice is used in your communication.
Setting up an automated reply is an easy 3-step process:
1. Sign in to your Clym Control Center
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Manage tab
From the left side menu, select Manage. Expand the Accessibility section and select Accessibility issue reporting. In order to make edits to Clym's default accessibility issue reporting settings, Overwrite default settings must be toggled on. In order to set up an automatic reply for your accessibility issue reporting cases, please enable Overwrite default settings. Toggle to the Auto response settings section.
3. Set up automated reply
Next to Closed, Open, or In Progress, toggle on the stage(s) for which you would like to send an automated email to your website visitors. In the HTML window, Clym's default template for this stage type will automatically populate. You can use this template as is, or make any modifications to the email's text. Click Save.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 06/02/2026
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