How to purchase credits for your AI Assistant
Steps to take to purchase additional credits for your AI Assistant
With Clym's AI Assistant, you can provide automated communication and support to your website visitors regarding the data privacy and accessibility regulations supported by your Clym widget, users' rights regarding personal data, and so much more. When user requests and questions become complex, you may want to allow a human assistant to take over and assist your customers. Each question that a website visitor asks that is answered costs 1 credit. Your account receives a certain number of credits per month, depending on which Clym Plan your domain is on. If you need more credits on any given month, you can purchase additional credits at 100 credits/$5.
Start: 100 credits/month
Grow: 500 credits/month
Perform: 1000 credits/month
Purchasing additional credits is an easy 3-step process:
1. Sign in to your Clym Portal
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click on Sign in in the upper right-hand corner.
2. Open your Website Settings
From the left-side menu, select Website Settings. You will then see a list of all your domains, each with its unique settings.
Click the settings wheel next to the domain that you would like to change the default language for. This will open the website settings for that specific domain.
3. Purchase additional credits
From the Website settings menu, select the AI Assistant drop-down to open the menu options. Expand the Credits section. To purchase additional credits for your domain, click Purchase Credits +.
In the pop-up window, set the Quantity of credit packages you would like to purchase. For your Payment method, enter your Name on card and Card details. Click Purchase now to securely process your transaction. 
If you encounter any challenges, please reach out to us at support@clym.io .
Updated on: 15/05/2025
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