How to follow up on a content takedown case

Steps to take to follow up on the status of a content takedown case and review replies from the organization

After you have submitted a content takedown case to an organization, you will likely want to understand the status of the request and review any messages that the organization has sent you.

Following up on a content takedown case is an easy 3-step process:

• Access the Governance Portal
• Access the content takedown settings
• Follow up on your content takedown case

1. Access the Governance Portal

On the customer's website, navigate to their Governance Portal, often located in the footer of their website.

2. Access the Content takedown settings

From the menu, select Report content.

On the next screen, select Follow up on your case.

3. Follow up on your content takedown case

On the next screen, provide the case number and password that were provided when you submitted your case request. Click View case.

On the next screen, you can view your case and all relevant details. In the top right corner, you can view the status of your case. On the right side of the screen, you can view messages that have been sent by the organization, or send additional messages to the organization as part of your request.

If you encounter any challenges, please reach out to us at support@clym.io.

Updated on: 16/05/2025