How to enable Wiretapping on a new chat service
Steps to take to set up Clym's Wiretapping solution on a new chat widget service
Clym’s Wiretapping solution offers an innovative approach to enhancing website visitor interactions by providing a seamless and secure method for obtaining consent before engaging with your website's chat widget. Clym simplifies the consent process, allowing website owners to create a transparent and user-friendly experience for their visitors. By integrating this solution, businesses can confidently capture consent without disrupting the user experience, both facilitating compliance with legal requirements and meeting customer expectations.
Our easy-to-implement Wiretapping solution ensures that visitors are fully informed and provide explicit consent before initiating any chat interactions. This not only helps businesses comply with data protection laws like GDPR but also fosters trust and transparency.
Setting up Wiretapping is an easy 3-step process:
Please note that if you are using the blocking script, you will not need to sync with GTM, as your scripts will be detected automatically.
1. Sign in to your Clym Control Center account
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Manage tab
From the left-side menu, select Manage. Expand the Data privacy section and click Services.
Click +Add service.
In the window that opens, add the Metadata, Script, Processing purpose, Data points, and Cookies information. Under Metadata, ensure that Clym Tag Manager is selected under the Managed drop-down field. Click Save.
3. Enable Wiretapping
Next, expand the Platform menu and select Embedded content.
Toggle to the Chat tab. Under the Providers drop-down, choose the service for which you would like to enable wiretapping on. Toggle on Requires Wiretapping consent.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 04/02/2026
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