How to change the status of a case
Steps to update the status of a user-submitted case as you progress through the case
With the simple click of a button, you can easily update the status of a user-submitted case from "Open" to "In Progress" and eventually to "Closed." This process applies across various case types, including accessibility issue reports, bounty hunting cases, content takedown requests, and whistleblowing reports. The status transition process helps to track the progress of each case and ensures that all necessary actions are taken to resolve the issue. Whether addressing accessibility concerns, investigating security vulnerabilities through bounty hunting, removing harmful content, or managing sensitive whistleblowing reports, each case type follows a simple, structured process to move through the stages of resolution.
Updating a case status is an easy 3-step process:
1. Sign in to the Clym Control Center account
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Operate tab
From the left side menu, select Operate. Click to expand the Cases section.
Please note: to access cases, your user account must have the owner role or you must be set up as a case manager. For more information on adding case managers, please see the following resources based on case type:
- How to set up a case manager for whistleblowing cases
- How to set up a case manager for content takedown cases
- How to set up a case manager for bounty hunting cases
- How to set up a case manager for accessibility issue reporting cases
Please note: users must verify their email address before the case will be open and editable. Until the email address is verified, the case will remain pending.
3. Update a case status
Click into the case you wish to update. In the Status drop-down menu, select the status to which you want to advance the case. Click Save.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 07/02/2026
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