How to add an alternative reporting channel for content takedown cases

Steps to take to display an alternative reporting channel to your website visitors for submitting a content takedown case

While the Governance portal offers an easy way for your website visitors to submit a content takedown case to your organization, we understand that there may be users who would prefer to submit their request over email, phone, mail, or through an alternative URL that directs users to a system that may already be in place.

Adding an alternative reporting channel is an easy 3-step process:

• Sign in to your Clym Control Center account
• Access the Manage tab
• Add an alternative reporting channel

1. Sign in to your Clym Control Center account

You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.

2. Access the Manage tab

From the left side menu, select Manage. Expand the Transparency & Accountability section and select Content takedown. In order to make edits to Clym's default content takedown settings, Overwrite default settings must be toggled on. In order to configure an alternative reporrting channel for content takedown cases, please enable Overwrite default settings. Toggle to the Alternative reporting channels section.

3. Add an alternative reporting channel

Click +Add reporting channel.

In the window that opens, select the channel Type that you would like to display to your website visitors as an alternative option. Provide the email, phone number, address, or link where you would like users to be able to submit reports. Click Save.

If you encounter any challenges, please reach out to us at support@clym.io.

Updated on: 06/02/2026