How to add an alternative reporting channel for accessibility issue reporting cases

Steps to take to provide an alternative reporting channel for your website visitors to submit an accessibility issue case

While the Governance portal offers an easy way for your website visitors to submit an accessibility issue reporting case to your organization, we understand that there may be users who would prefer to submit their case over email, phone, mail, or through an alternative URL that directs users to a system that may already be in place.

Adding an alternative reporting channel is an easy 3-step process:

• Sign in to your Clym Control Center account
• Access the Manage tab
• Add an alternative reporting channel

1. Sign in to your Clym Control Center account

You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.

2. Access the Manage tab

From the left side menu, select Manage. Expand the Accessibility section and select Accessibility issue reporting. In order to make edits to Clym's default accessibility issue reporting settings, Overwrite default settings must be toggled on. In order to add an alternative reporting channel for your accessibility issue reporting cases, please enable Overwrite default settings. Toggle to the Alternative reporting channels section.

3. Add an alternative reporting channel

Click +Add reporting channel.

In the pop-up window, select the Type of channel that you would like to offer and provide the email, phone number, address, or URL that you would like to display to your website visitors as an alternative option. Click Save.

If you encounter any challenges, please reach out to us at support@clym.io.

Updated on: 06/02/2026