How to add a new content takedown case category
Steps to take to create a new case category for content takedown
When a user submits a content takedown case to your company, the default settings allow the user to choose between "abusive content" and "illegal content" for their request. Based on the type of content used on your website, you may wish to add additional categories that your website visitors can choose from when creating a new request.
Adding a new case category is an easy 3-step process:
1. Sign in to your Clym Control Center account
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Manage tab
From the left side menu, select Manage. Expand the Transparency & Accountability section and select Content takedown. In order to make edits to Clym's default content takedown settings, Overwrite default settings must be toggled on. In order to configure a case category for content takedown cases, please enable Overwrite default settings. Toggle to the Case categories section.
3. Add a new case category
Click +Add case category.
In the window that opens, provide a Name and Description and toggle Category enabled on. Click Save.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 06/02/2026
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