How to add a new accessibility issues reporting case category
Steps to take to create a new case category for accessibility issue reporting
When a user submits an accessibility issue reporting case to your company, the default settings allow the user to choose between Web Accessibility, Mobile App Accessibility, Document Accessibility, or Other, or multiple. Based on the type of content used on your website, you may wish to add additional categories that your website visitors can choose from when creating a new request.
Adding a new case category is an easy 3-step process:
1. Sign in to your Clym Control Center
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Access the Manage tab
From the left side menu, select Manage. Expand the Accessibility section and select Accessibility issue reporting. In order to make edits to Clym's default accessibility issue reporting settings, Overwrite default settings must be toggled on. In order to add a case category for your accessibility issue reporting cases, please enable Overwrite default settings. Toggle to the Case categories section.
3. Add a new case category
Click +Add case category.
In the window that opens, provide a Name and Description and toggle Category enabled on. Click Save.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 06/02/2026
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