Support Services Packages

Below, you can find an overview of our premium support offerings that can be purchased directly from your Clym Portal account

Our standard support services are offered free of charge to all Clym customers, and these include:

• support via email
• support via live chat (Mon-Fri, during standard working hours)
• knowledge base articles

If you ever need more in-depth support, such as help adding the Clym widget to your website, certain Clym platform configurations, help with uploading your legal docs, or simply some additional guidance in a one-to-one setting, you can purchase one of our premium support packages.

These packages consist of one or multiple dedicated one-to-one sessions with a Clym expert.

Premium support options:

• Installation assistance
• 1 hour of support
• 5 hours of support
• 10 hours of support
• 20 hours of support

Installation assistance includes:

• Widget installation assistance
• Company data verification
• Widget and Governance Portal design customization
• Accessibility phone number set up
• Toggle on/off functionalities in the Governance Portal and widget with details on what each of them means and their implications
• Legal documents upload
• Custom domain configuration for the Governance Portal
• Widget checks for certain jurisdictions specified by you (up to 5)
• Data Subject Request flow presentation
• General Clym Portal presentation

Topics that do not meet the criteria above or if you already had your onboarding/implementation completed, fall under general support, which can be purchased for 1 hour, 5 hours, 10 hours, or 20 hours.

The purchased service(s) will be valid for up to 12 months from the moment of purchase, only for accounts with an active subscription.

Updated on: 16/05/2025