How to submit a content takedown case
Steps to take to create a new content takedown case with an organization using Clym's content takedown solution
In the evolving age of the internet, content posted on websites must prioritize both privacy and compliance with copyright laws. Around the world, various regulations have created frameworks to ensure these standards are upheld. In the United States, the Digital Millennium Copyright Act (DMCA) outlines the procedures for requesting the removal of copyrighted content. Meanwhile, the EU E-Commerce Directive provides a framework for addressing illegal content.
If you find that an organization uses content on its website that violates an existing regulation, you may submit a case to the organization to remove the content in question.
Submitting a new content takedown case is an easy 3-step process:
1. Access the Governance Portal
On the customer's website, navigate to their Governance Portal, often located in the footer of their website.
2. Access the Content takedown settings
From the menu, select Report content.
On the next screen, select Report confidentially or Report anonymously, based on which options the company has allowed users to select. If you choose to report confidentially, your case will include your name and email address in the request. This will allow you to follow up on your request, and will allow the company to follow up with you. If you choose to report anonymously, you can add your name to the request if you choose, but your name and email address will not be mandatory to provide.
3. Submit your content takedown case
On the next screen, complete all of the required fields. Click Send request.
If you have submitted a confidential request, you will receive an automated email from Clym asking you to verify your email. For your request to be opened with the organization you have submitted the request to, you must verify your email.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 16/05/2025
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