Steps you need to take to reactivate a user in your Clym account
If you wish to reactivate a user's access to your Clym account for any reason, please follow the simple 3-step process below:
Only inactive accounts (ie. accounts that have been previously deactivated) can be reactivated.
1. Log into the Clym admin
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click on Sign in in the upper right-hand corner. To learn more about the ways to login to Clym, please visit this article.
2. Open your Access page
Navigate to the Access menu option on the left-hand side.
3. Reactivate user
Click the three dots next to the user's profile that you want to reactivate and click Reactivate.
Once you select to reactivate a particular account, the system will ask you to confirm this. The user will receive a notification via email. Once the user's account is reactivated, they will have access again to your Clym admin dashboard.
Please note, if you come across any challenges, you can reach out to us via chat or email us at email@example.com.