Steps to take to cancel a subscription plan
While we are sad to see you go, you can easily cancel your subscription plan with Clym at any time.
Canceling a subscription plan is an easy 3-step process:
1. Sign in to your Clym Portal
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click on Sign in in the upper right-hand corner.
2. Open your Website Settings
From the left side menu, select Website Settings. From here, you will see a list of all your domains, each with its unique settings.
Click the settings wheel next to the domain that you would like to manage the subscription for.
3. Cancel Subscription
From the Website settings menu, select the Subscription. Click Cancel Subscription within the section to cancel your subscription plan.
We would love to understand your reasons for canceling so that we can continue to improve our products and services. To cancel, click Cancel Subscription.
For information on how to reactivate your subscription, please click here. If you have access to Clym through one of our partners, please know that you may not see the options to upgrade, downgrade, or cancel. To manage your subscription, please reach out to your dedicated Clym partner.
To learn more about Clym's subscription plans, please click here.
If you encounter any challenges, please reach out to us at support@clym.io.