> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support Services


## Clym Support Services Packages

Our standard support services are offered free of charge to all Clym customers, and these include:

* support via email
* support via live chat (Mon-Fri, during standard working hours)
* knowledge base articles

If you ever need more in-depth support, such as help adding the Clym widget to your website, certain Clym platform configurations, help with uploading your legal docs, or simply some additional guidance in a one-to-one setting, you can purchase one of our premium support packages.

These packages consist of one or multiple dedicated one-to-one sessions with a Clym expert.

**Premium support options:**

* **Installation assistance**
* **1 hour of support**
* **5 hours of support**
* **10 hours of support**
* **20 hours of support**

**To review the premium support packages and explore what each option involves, please take a look at these additional resources available in our knowledge base:**

* [How to request assistance](https://clymio.crisp.help/en/article/how-to-request-support-assistance-1y9lfaw/)
* [Support Services Packages](https://clymio.crisp.help/en/article/support-services-packages-7kh2oa/)