> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to understand Insights ## Here is a breakdown of the different items on your Insights page The **Insights** section of the Clym Control Center provides a centralized view of how visitors interact with your website and with Clym's compliance solutions that you have deployed. Insights help you understand visitor behavior, measure engagement with your compliance tools, and identify trends over time. The dashboards is organized into categories such as Overview, Consents, Accessibility, Cases, and Restrictions, making it easy to monitor the areas that matter most to your organization. This article explains the metrics and charts available throughout the Insights section, including what each data point represents and how it is calculated. Whether you're reviewing visitor traffic, tracking consent rates, monitoring accessibility feature usage, measuring Data Subject Request (DSR) management, or analyzing vpn or geo-restrictions and age-gating activity, this guide will help you interpret your Insights data with confidence and make informed decisions based on your website's compliance and visitor interactions. Understanding your **Insights**, is an easy 3-step process: * [Sign in to your Clym Control Center account](#4-1-sign-in-to-your-clym-control-center-account) * [Access the Monitor tab](#4-2-click-insights-from-the-left-side-menu) * [View your Insights](#4-3-view-your-insights) #### 1. Sign in to your Clym Control Center account You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click **Sign in** in the upper right-hand corner. ![Clym sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-sign-in-page_mj3qlp.png) #### 2. Access the Monitor tab When you first sign in to the Clym Control Center, the **Monitor** tab will be the first page that opens. If this is not the case, please select **Monitor** from the left side menu. To view the data for all of your properties/domains, you can leave the **All properties** drop-down option selected. To view data for a single domain, click the drop-down arrow to select a property. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights13_u5bisi.png) #### 3. View your Insights Navigate through the different sections of **Insights** to view your different data. For more information on each section, please view below. Please note that by default, the date range will be automatically set to **Last 14 days**, but you can change this to **Last 7 days**, **Last 30 days**, **This month**, **Last month**, **Last 3 months**, **This year**, or **Year to date**. ### Overview In the **Statistics** section across the top, you can view your: * **Total visitors** - the total number of visitors that landed on your website * **Consent rate** - average percentage of services of services accepted across all consents in the selected period * **Active cases (Bounty Hunting, Whistleblowing, Wiretapping, and Accessibility Issue reporting)** * **Accessibility adjustments** - percentage of visitors who have opened the Clym widget and toggled on any a11y setting * **Restrictions** - the number of times we have age-gated or geo/vpn-restricted website visitors ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights14_mw5q7z.png) In the **Global user distribution** section, you can view where your website visitors are accessing your website and Clym solutions from around the globe. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights2_11csh4l.png) In the **Governance Portal activity** section, you can view the overall **Traffic** breakdown and **Page views** by users who access your portal. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights15_tiwzcx.png) Additionally, you can view a breakdown of the **Top 5 countries** of your website visitors, the **Top 5 browsers** they are accessing your website from, a **Device distribution** overview, and information on which **Languages** they are using to view your Clym tools. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights3_jah0ro.png) ### Consents In the **Traffic trends** section, you can view an overall rate of acceptance/rejection of the services running on your website, and details on which jurisdictions these consents are originating from, which devices the users are visiting from, and which categories of services are being accepted and rejected. | Page views: The amount of times the Clym widget has loaded on a page Accepted: The % of all consents when a user had every processing category and service accepted Rejected: The % of all consents when a user had every processing category and service rejected Selection: The % of all consents when a user had some processing categories accepted, some rejected Acceptance rate: Average percentage of services accepted across all consents in the selected period ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights4_171odmr.png) In the **Consents** section, you can filter between **Consent types** to view **Cookie consent**, **Age gating**, **Wiretapping**, and **VPPA** records in the **Notification type** area. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights5_19ywnij.png) Additionally, you can view a breakdown of the consent of certain **Processing categories**, **Services**, and **Locations** of users. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights6_1qq9cp0.png) ### Accessibility In the **Adjustments** section, you can understand how many website visitors are modifying your website's content utilizing Clym's accessibility adjustments. In the **Accessibility profiles usage** section, you can view how many website visitors are selecting from one of Clym's 6 pre-configured profiles, including Seizure safe, Vision impaired, ADHD friendly, Color blind, Dyslexia friendly, and Cognitive disability. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights17_1g5z5oi.png) Additionally, you can view an overall breakdown of specific **Profile adjustments**, **Content adjustments**, **Color adjustments**, and **Navigation adjustments**. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights18_1x9crtr.png) In the **Reported Accessibility issues** section, you can access an overview of all of the cases submitted by users in your Governance Portal to report accessibility issues across your website(s) and document(s). ### Cases In the **Data subject requests** section, you can view your company's current **Pending**, **In progress**, **Open**, and **Closed** requests. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights19_1fffi6s.png) In the **Time to close a data subject request** section, you can view an **Average** and **Median** time breakdown of how long your company takes to manage all of your requests, given various deadlines. You can also view the **Fastest category** and the **Slowest category** of data subject requests that your organization manages. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights10_14xwcug.png) In the **Most overdue** section, you can view **Accessibility issue reporting**, **Bounty hunting program**, **Content takedown**, **Whistleblowing**, and **Data subject requests** cases by the most impending due dates, with details on each request, including the **Case ID**, the date that the request was **Created on**, the date that the request is **Due on**, how many **Days overdue** the request is, the **Category**, and the **Reporting method**. In the **Current period** section, you can view all of your cases that are currently open and in progress. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights20_1pm54yp.png) In the **Device distribution** section, you can review a breakdown of which devices your users are submitting cases from. In the **Top cases by location** section, you can view which case types are most frequently submitted by global distribution. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights12_47dcar.png) ### Restrictions In the **Visitors with VPN/Proxy** section, you can view how many website visitors are accessing your website using a VPN/Proxy or are accessing your website from a location that is restricted. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights21_bomxqd.png) In the **Top VPN/Proxy locations** section, you can view which VPN/proxy locations are most commonly accessing your website. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights22_tywn1u.png) In the **Geo-restrictions** section, you can see a breakdown of how many users are visiting your website from restricted countries. Additionally, you can view which **Top restricted locations** are most frequently visiting your website. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights23_1achda4.png) In the **Age gating section**, you can view a breakdown of how many website visitors are underaged, depending on the age requirements configured to view your website. Additionally, you can view the **Global average age** and **Global median age** of website visitors if you have asked visitors to provide their birthday as confirmation in your age gating settings. In the **Top locations with highest refusal rate** section, you can view which locations have the highest rate of visitors that do not meet your age requirements. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/insights24_18wkivu.png) If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).