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# How to sign in using two-factor authentication


## Steps to take to sign in to your Partner Portal account when two-factor authentication is enabled

While there may be an extra, seemingly annoying, step in your sign-in process when two-factor authentication is enabled, it helps to protect your Partner Portal account by requesting identity verification with each sign-in attempt. Within your account, you can choose to have your verification codes sent via email or SMS. After selecting your preferred option, Clym will send a 6-digit verification code. Two-factor authentication can be used with any of our sign-in methods.

Signing into your account with two-factor authentication enabled is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Access code from email or text](#3-2-access-code-from-email-or-text)
* [Confirm your identity using the 6-digit code](#3-3-sign-in-using-two-factor-authentication)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click  **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/partner-portal-sign-in_3hmhim.webp)

### 2. Access code from email or text

Depending on the security setting preferences set within your account, Clym will send you an email or an SMS message containing your 6-digit security code.

![Security code email](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-login-0_undf9r.webp)

### 3. Sign in using two-factor authentication

Navigate back to the Partner Portal sign-in page to enter the 6-digit code you have received via email or phone. Please enter the code to confirm your identity and click **Verify Code**.

![Verify code screen](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-profile-6_opcdyv.webp)

**If you do not receive the confirmation code in a few seconds, you can always request a new one by clicking Resend code.**

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).