> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to set up an automatic reply for a bounty hunting case


## Steps to take to send automatic replies to your website visitors as you manage their bounty hunting cases

After your website visitors submit a bounty hunting case to your organization, you may wish to provide them updates on the matter in an automated way. As you progress each case from open through in progress to closed, you may want to notify your website visitors that progress has been made. Clym allows you to customize these emails to users, ensuring that your organization's voice is used in your communication.

Setting up an automated reply is an easy 3-step process:

* [Sign in to your Clym Control Center account](#4-1-sign-in-to-your-clym-portal)
* [Access the Manage tab](#4-2-open-your-website-settings)
* [Set up automated reply](#4-3-set-up-automated-reply)

#### 1. Sign in to your Clym Control Center account

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click **Sign in** in the upper right-hand corner.

![Clym sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_199yttw.webp)

#### 2. Access the Manage tab

From the left side menu, select **Manage**. Expand the **Data privacy section** and select **Bounty hunting.** In order to make edits to Clym's default bounty hunting settings, **Overwrite default settings** must be toggled **on**. In order to configure an automatic response for a bounty hunting case, please enable **Overwrite default settings**. Toggle to the **Auto response settings** section.

![Bounty hunting section](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/bounty-hunting-1_1rhxzdk.png)


#### 3. Set up automated reply

Next to **Closed**, **Open**, or **In Progress**, toggle on the stage(s) for which you would like to send an automated email to your website visitors. In the HTML window, Clym's default template for this stage type will automatically populate. You can use this template as is, or make any modifications to the email's text. Click **Save**.

![Edit HTML field for bounty hunting cases](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/bounty-hunting-2_1l7nkcc.png)

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).