> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to resend an invite


## Steps to take to resend an invitation to your customer or merchant

Don't panic if a customer can't find their invitation email - Clym makes it simple and easy to resend an invitation at any time. Resending an invitation is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Search for the domain](#3-2-search-for-the-domain)
* [Resend the invitation](#3-3-resend-the-invitation)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/86d7cc28d974a800/289aa109-6853-411c-89bc-628153_1hxwpv9.png)

### 2. Search for the domain

From the left-hand menu, select **Customers**. Click the drop-down next to **Domains** to expand the selection.

![Customers tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/resend1_cocw4p.webp)

Click the paper airplane symbol to resend the invitation to the main account holder for this customer's account.

![Resend invite email button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/resend2_1nlg1ru.webp)

**Please note: Once a domain is active, you can no longer resend an invitation from the partner portal. Invitations must be resent via the Clym Portal from an admin user on the account.**

### 3. Resend the invitation

In the pop-up window, you will be asked to confirm that you would re-invite the user to activate compliance. You also have the option to toggle **Send intro email** on, which will also re-send the welcome intro email to the user in addition to a new invitation. Click **Send invitation**.

![Send invitation pop-up](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/resend4-1_j3kv1b.webp)
If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).