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# How to resend an email invite to a user


## Steps to take to resend the invitation email to one of your Partner Portal account users

If a user in your account has not accepted the invitation, you will be able to see their status as **Invited** in the Partner Portal. You can easily re-invite these users at any time, and Clym will automatically send an email containing a magic link to sign in. Please note, this feature is currently only available to users who are still in the Invited status. Once a user has accepted their invite to your Partner Portal account, you cannot resend an invitation to join.

Resending an invite is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Go to the Access tab](#3-2-go-to-the-access-tab)
* [Resend the email invite to the user](#3-3-resend-the-email-invite-to-the-user)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/partner-portal-sign-in_1dc3iyw.webp)

### 2. Go to the Access tab

From the left-hand side, select **Access**.

![Access tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access1_1jbyev4.webp)

### 3. Resend the email invite to the user

Click the three dots next to the user to whom you would like to resend the invitation. Click **Resend invite**.

![Resend invite email button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/resend2_6cru2x.webp)

To confirm that you would like to resend the invitation email, click **Resend Invitation**.

![Send Invitation button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/resend4-1_4wew1c.webp)

**The invited user will receive an automated email containing the magic link to sign in and activate the account.**

Review [User Management](https://clymio.crisp.help/en/article/user-management-pbz1ng/) to get an overview of the options you have to manage your organization's users.

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).