> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request installation assistance


## Steps to take to purchase installation assistance from the Clym support team through your Clym Control Center account

Standard support via email, chat, and our knowledge base is provided free of charge to all our customers. If you need more time with one of our consultants, either to assist you during the initial installation process or with further customization, you can purchase installation assistance directly in your Control Center account. After completing your purchase, you will be able to schedule a time with one of our consultants. Your service can be redeemed within 12 months of purchase.

**Installation assistance includes:**

* **Widget installation assistance**
* **Company data verification**
* **Design customization**
* **Accessibility phone number set up**
* **Toggle on/off functionalities in the Governance Portal and widget with details on what each of them means and their implications**
* **Legal documents upload**
* **Custom domain configuration for the Governance Portal**
* **Widget checks for certain jurisdictions specified by you (up to 5)**
* **Data Subject Request flow presentation**
* **General app presentation**

Purchasing installation assistance is an easy 3-step process:

* [Sign in to your Clym Control Center account](#4-1-sign-in-to-your-clym-portal)
* [Access the Configure tab](#4-2-open-your-website-settings)
* [Request assistance](#4-3-purchase-additional-support)

#### 1. Sign in to your Clym Control Center account

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click **Sign in** in the upper right-hand corner.

![Clym sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_scax6k.webp)


#### 2. Access the Configure tab

From the left side menu, select **Configure**. Click to expand the **Billing** section and select **Services**.

![Services section](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/installation-assistance-6_1uiuhgk.png)



#### 3. Request assistance

Click **+ Request assistance**. 

![Request assistance button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/installation-assistance-5_bz3v6z.png)


In the window that opens, provide a payment method and click **Purchase now**. Once your purchase is complete, you will receive an email from Clym with the confirmation and relevant invoice, alongside the details on how to schedule your dedicated session.

![Request assistance window](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/installation-assistance-4_qkiw75.png)



If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).