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# How to request a service for a customer


## Steps to take to request a Clym premium support service on behalf of a customer in your Partner Portal account

If you are a reseller partner with Clym, we understand the importance of offering top-notch service and support to your customers to ensure that your and their compliance journeys are seamless and successful. If you have a customer who is not comfortable installing the Clym widget on their website or needs more one-on-one guidance on how to use the Clym Portal, you can now request premium support services from the Clym team on behalf of your customer.

Requesting a service for a customer in your partner portal account is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Click Customers](#3-2-click-customers)
* [Request a service for a company](#3-3-request-a-service-for-a-company)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/partner-portal-sign-in_l7vz4o.webp)

### 2. Click Customers

From the left-hand menu, select **Customers**. Click the drop-down arrow next to **Customers** to expand the section.

![Customers tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/customers-1_gzt0k4.webp)

### 3. Request a service for a company

To search or filter for a specific company, you can use the search bar to type in the name of the company you would like to view the information for, or click **Show filters** to expand more selections. In the filters menu, you can choose a **Referral partner** and/or **Added between** filters.

**Referral partner:** In the **Referral partner** field, you can select if this company has been added by a referral partner account.

**Added between:** In the added between field, you can select a data range for which the customer was added to your Partner Portal account.

![Request service button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/customers-4_g2co7b.webp)

To request a service for a company, click **Request service** next to the company for which you want to order the service.

![Request a service pop-up](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/screenshot-2024-07-01-at-11581_1fe656z.webp)

In the pop-up window, select the **Service** that you would like to order.

**Premium support options:**

* **Installation assistance**
* **1 hour of support**
* **5 hours of support**
* **10 hours of support**
* **20 hours of support**

In the **Quantity** field, enter the number of premium support packages that you would like to order. In the **Domain** field, enter the domain for which you would like to apply the support order. Click **Request Service**.

Once your order is complete, your customer will receive an email from Clym with the confirmation and the details on how to schedule your dedicated session(s).

If you encounter any challenges, please reach out to [support@clym.io](mailto:support@clym.io).