How to reactivate a domain
Steps to take to reactivate an inactive domain
Don't panic - if you have deactivated a customer's account, you will no longer see their domain listed under your Customers. If a customer ever wants their account to be reactivated, you can easily do so by re-adding the same customer domain back into your account, and you will see them re-listed under your Customers. Reactivating a domain is an easy 3-step process:
1. Sign in to the Partner Portal
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to the Partner Portal to sign in.
2. Access My Domains
From the left-hand menu, select Customers. Click Add domain.
3. Provide data to Clym
In the pop-up window, fill in the necessary information for the domain you are adding. The Start Reseller product will already be selected so that your customers will not be charged directly from Clym. Click Add Domain.
Under Actions, you have four options:
- Enroll adds the domains to the Partner Portal with the status New.
- Enroll and scan scans your sites, creates an account, and makes the scan report available in the Partner Portal.
- Enroll, scan, and send report scans the sites and sends a pdf report of the cookies that are currently running on said sites.
- Enroll, scan, and invite scans your sites, creates an account, and sends you the Clym scripts for implementation.
Send intro email is enabled by default if you have an intro email template set for this type of domain upload. If set to yes, it will send the intro email that you have setup on your account to the domains that you are uploading. More information on this matter can be found in the email templates management article.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 02/05/2025
Thank you!