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# How to purchase credits for your AI Assistant


## Steps to take to purchase additional credits for your AI Assistant

With Clym's AI Assistant, you can provide automated communication and support to your website visitors regarding the data privacy and accessibility regulations supported by your Clym widget, users' rights regarding personal data, and so much more. When user requests and questions become complex, you may want to allow a human assistant to take over and assist your customers. Each question that a website visitor asks that is answered costs 1 credit. Your account receives a certain number of credits per month, depending on which Clym Plan your domain is on. If you need more credits on any given month, you can purchase additional credits at 100 credits/$5.

**Start: 100 credits/month**
**Grow: 500 credits/month**
**Perform: 1000 credits/month**

Purchasing additional credits is an easy 3-step process:

* [Sign in to your Control Center](#4-1-sign-in-to-your-control-center)
* [Open the Configure menu](#4-2-open-your-website-settings)
* [Purchase additional credits](#4-3-purchase-additional-credits)

#### 1. Sign in to your Control Center

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click on **Sign in** in the upper right-hand corner. 
![Clym Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_1pnjtda.webp)

#### 2. Open the Configure menu

From the left-side menu, select **Configure**. You will then click on Billing and Assistant credits

![Configure>Billing>Assistant credits](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/screenshot-2026-01-15-at-15370_ws8vdu.png)



#### 3. Purchase additional credits

From the **Website settings** menu, select the **AI Assistant** drop-down to open the menu options. Expand the **Credits** section. To purchase additional credits for your domain, click **Purchase Credits +**.
![Purchase credits button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/screenshot-2026-01-15-at-15353_dq430o.png)
In the pop-up window, set the **Quantity** of credit packages you would like to purchase. For your **Payment method**, enter your **Name on card** and **Card details**. Click **Purchase now** to securely process your transaction. 

**If you encounter any challenges, please reach out to us at** [support@clym.io](mailto:support@clym.io) **.**