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# How to integrate your data subject requests with Jira


## Steps to take to automate your data subject requests into Jira tasks

Each regulation has different requirements for your organization to reply to a user's data subject request, instituting fines against organizations that do not handle requests by a given deadline. Because of this, your organization needs to stay on top of all of your data subject requests and provide responses promptly. While the Clym Control Center equips you with the tools to manage and respond to all of your DSRs directly from the interface, teams that use Jira to manage organizational tasks may wish to integrate Clym and Jira so that new DSRs are automatically turned into tasks. There are numerous benefits to integrating the two tools, such as being able to assign the requests to your team and adding visibility into your team's collective effort.

Integrating Clym and Jira is an easy 3-step process:

* [Add the incoming mail server](#4-1-add-incoming-mail-server)
* [Add incoming mail handler](#4-2-add-incoming-mail-handler)
* [Set criteria for each new "issue"](#4-3-set-criteria-for-each-new-issue)

#### 1. Add the incoming mail server

Please sign in to your Jira account. Click the **settings** wheel in the top right corner. From the settings menu, below **Jira Settings**, select **System**.

![Jira system settings](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira1-1_6zuqha.webp)

From the left side menu, select **Incoming Mail**.

![Incoming mail tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira2_vw8yqy.webp)

Click **Add incoming mail server**.

![Add incoming mail server button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira3_1qwc2fc.webp)

In the pop-up window, add a **Name** and **Connect a custom email account** by signing in with your preferred method.

![Add incoming mail server fields](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira4_kguddd.webp)

#### 2. Add incoming mail handler

Next, below **Mail Handlers**, select **Add incoming mail handler**.

![Add incoming mail handler button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira5_59kato.webp)

In the pop-up window, add a **Name** and select the **Incoming Mail Server** that you have created above in step 1.

![Incoming mail handler fields](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira6_9wblty.webp)

From the **Mail Handler Type** drop-down, select **Create a new issue from each email message**.

![Mail Handler Type drop-down](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira7_1knk4aq.webp)

#### 3. Set criteria for each new "issue"

In the **Project** drop-down, please make sure the correct project is selected. In the **Issue Type** drop-down, you may choose any issue type that works best for your organizational needs. In the **Catch Email Address** field, add the email address that your organization has set to receive data subject request notifications.

**Please note: It is recommended to use a designated email address that is designed to receive data subject requests. Otherwise, the system may include other emails sent to this address that are unrelated to data subject request notifications.**

From the **Bulk** drop-down, select **Accept the email for processing**.

![Create a new issue from each email message fields](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira8_16bsssr.webp)

Add a **Default Reporter** that will appear on each Jira issue created. Click **Add**.

![Default reporter field](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clymtojira9_1fx9fd5.webp)

That's it! Your data subject requests should now integrate directly into your Jira account.

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:clym.io). As an additional resource, please visit this article to read more on [how to create issues and comments from email in Jira](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/).