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# How to delete a user


## Steps to take to delete a user from your Partner Portal account

As your organization grows, you may need to delete a user profile from your Partner Portal account. Deleting a user is different than deactivating a user because it is a permanent action. If you wish to keep any profile data for the user, you can [deactivate a user profile](https://clymio.crisp.help/en/article/how-to-deactivate-a-user-52i2qn/), which does not permanently delete the user profile.

Deleting a user is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Go to the Access tab](#3-2-go-to-the-access-tab)
* [Delete user](#3-3-delete-user)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/partner-portal-sign-in_om824t.webp)

### 2. Go to the Access tab

From the left-hand side, select **Access**.

![Access tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access1_7og3y0.webp)

### 3. Delete user

Click the three dots next to the user whose role you would like to change. Click **Delete**.

![Delete a user button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access12_iftobg.webp)

To confirm you would like to deactivate the user, click **Delete** to continue.

![Delete user confirmation pop-up](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access13_hd670s.webp)

Review [User Management](https://clymio.crisp.help/en/article/user-management-pbz1ng/) to get an overview of the options you have to manage your organization's users.

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).