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# How to deactivate user from your Clym account


## Steps to take to deactivate a user from your Clym account

As your team changes, you may need to deactivate a user from having access to your Clym account. Deactivating a user profile will remove access for that individual, but also allow you to view that user's previous activity or reactivate that user at any time. If necessary, we recommend that you deactivate users rather than delete users, so that you can keep the user's activity log record. Additionally, to delete an active user, you must first deactivate the user and then delete the user. Users who have not accepted their invitation to join your account can be deleted at any time.

Deactivating a user is an easy 3-step process:

* [Sign in to your Clym Control Center account](#4-1-sign-in-to-your-clym-portal)
* [Open your Access Page](#4-2-open-your-access-page)
* [Deactivate user](#4-3-deactivate-user)

#### 1. Sign in to your Clym Control Center account

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click **Sign in** in the upper right-hand corner.

![Clym sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_z6nth9.webp)

#### 2. Open your Access page

From the left-hand menu, select **Configure.** Click **Access** to expand the section and select **Users**.

![Users tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/add-a-user-3_tlty19.png)

#### 3. Deactivate user

Click the three dots next to the user in your account that you wish to deactivate. From the sub-menu, select **Deactivate**.

![Deactivate user button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/deactivate-user-1_1ds1ejk.png)

**Confirm** that you would like to deactivate the user from your Clym account.

![Confirm deactivation pop-up](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/deactivate-user-2_ed9ovd.png)

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).