How to deactivate user from your Clym account
Steps to take to deactivate a user from your Clym account
As your team changes, you may need to deactivate a user from having access to your Clym account. Deactivating a user profile will remove access for that individual, but also allow you to view that user's previous activity or reactivate that user at any time. If necessary, we recommend that you deactivate users rather than delete users, so that you can keep the user's activity log record. Additionally, to delete an active user, you must first deactivate the user and then delete the user. Users who have not accepted their invitation to join your account can be deleted at any time.
Deactivating a user is an easy 3-step process:
1. Sign in to your Clym Portal
You should have received a magic link in your initial onboarding email. Please click Sign in from the email to get started. Alternatively, navigate to Clym's home page and click Sign in in the upper right-hand corner.
2. Open your Access page
From the left-hand menu, select Users. You will see a list of all the users who have access to your Clym account.
3. Deactivate user
Click the three dots next to the user in your account that you wish to deactivate. From the sub-menu, select Deactivate user.
Click Deactivate to confirm that you want to deactivate a user from your Clym account.
If you encounter any challenges, please reach out to us at support@clym.io.
Updated on: 12/05/2025
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