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> Use this file to discover available pages before exploring further.
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# How to deactivate a user


## Steps to take to deactivate a user's account

As your team evolves, you may wish to deactivate a user whose profile is no longer being used. Deactivating a user is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Go to the Access tab](#3-2-go-to-the-access-tab)
* [Deactivate user](#3-3-deactivate-user)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/partner-portal-sign-in_1fg9pot.webp)

### 2. Go to the Access tab

From the left-hand side, select **Access**.

![Access tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access1_kevb6q.webp)

### 3. Deactivate user

Click the three dots next to the user whose role you would like to change. Click **Deactivate**.

![Deactivate button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access8_1wxmjar.webp)

To confirm you would like to deactivate the user, click **Deactivate** to continue.

![Deactivate user confirmation pop-up](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/pp-access9_1nkg1pd.webp)

Review [User Management](https://clymio.crisp.help/en/article/user-management-pbz1ng/) to get an overview of the options you have to manage your organization's users.

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).