> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to deactivate a domain


## Steps to take to deactivate an existing domain

As your customer base changes, or if one of your customers or merchants wishes to opt out of Clym services, you can quickly and easily make changes on the fly to keep your My Domains list up-to-date. Deactivating a domain is an easy 3-step process:

* [Sign in to the Partner Portal](#3-1-sign-in-to-the-partner-portal)
* [Search for the domain to deactivate](#3-2-search-for-the-domain-to-deactivate)
* [Deactivate the domain](#3-3-deactivate-the-domain)

### 1. Sign in to the Partner Portal

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to the [Partner Portal](http://partners.clym.io/) to sign in.

![Partner Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/partner-portal-sign-in_1tr415m.webp)

### 2. Search for the domain to deactivate

From the left-hand menu, select **Customers**.

![Customers tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/resend1_162a4xq.webp)

Use the **search bar** to search for part or all of the domain.

![Customers domains section](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/deactivate-domains1_1ljbsb0.webp)

### 3. Deactivate the domain

Hover over the three dots next to the domain you are looking for, and click the trash can icon to **Deactivate domain**.

![Deactivate domain button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/deactivate-domains2_ag3399.webp)

In the pop-up window, click **Deactivate** to confirm that you would like to deactivate the domain.

![Deactivate domain confirmation pop-up](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/deactivate-domains3_lhv2us.webp)

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).