> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledge.clym.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to check a data subject request's verification status


## Steps to take to see if a data subject request, or a DSR, has been verified by the user

When a user submits a data subject request, or a DSR, on your website, they will be asked to verify their identity through a verification email process. Once a request has been verified, your team will receive an email notification that you have a new request. You will then be able to edit their request in the Clym admin. This process helps to eliminate spam and save your team time responding to legitimate and confirmed requests.

Checking the verification status of your DSRs is an easy 3-step process:

* [Sign in to your Clym Control Center account](#4-1-sign-in-to-your-clym-portal)
* [Open your Data Subject Requests page](#4-2-open-your-data-subject-requests-page)
* [View your data subject requests verification status](#4-3-view-your-data-subject-requests-verification-status)

#### 1. Sign in to your Clym Control Center account

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](www.clym.io) and click **Sign in** in the upper right-hand corner.

![Clym sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_n1edqd.webp)

#### 2. Open your Data Subject Requests page

From the left side menu, select **Operate **to open your** Data subject requests** page. 

![Data subject requests page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/cc-dsr-1_hjhp38.png)



#### 3. View your data subject requests verification status

Once the page has opened, you can quickly view a user's verification status in the **Status** column. A **PENDING** request will be displayed in the color ${color}[#9c9c9c](GREY) and indicates that a user has submitted a data subject request, but has not yet verified their request via the automatic email that they will receive after submitting a request. Once the user verifies their request, the status will change to **OPEN**, which will be displayed in the color ${color}[#f08c2d](ORANGE). Once you begin working on a request, you can toggle the request status to **IN PROGRESS** to assist you with keeping track of active requests. In Progress requests will be displayed in the color ${color}[#201cf2](BLUE). Once you have completed a data subject request, you can then move the request to **CLOSED**, which will be indicated by the color ${color}[#63bf8b](GREEN).

![Request status](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/cc-dsr-2_mxurak.png)



**Please note: Once a user submits a DSR, they will asked to verify their identity by verifying their request via email. Clym will send the user a verification email.**

![Data subject request confirmation email](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/dsar-2_18u8jns.webp)


If you encounter any challenges, please reach out to us at [support@clym.io](mailto:clym.io).