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# How to add a new accessibility issues reporting case category


## Steps to take to create a new case category for accessibility issue reporting

When a user submits an accessibility issue reporting case to your company, the default settings allow the user to choose between **Web Accessibility**, **Mobile App Accessibility**, **Document Accessibility**, or **Other, or multiple**. Based on the type of content used on your website, you may wish to add additional categories that your website visitors can choose from when creating a new request.

Adding a new case category is an easy 3-step process:

* [Sign in to your Clym Control Center account](#4-1-sign-in-to-your-clym-portal)
* [Access the Manage tab](#4-2-open-your-website-settings)
* [Add a new case category](#4-3-add-a-new-case-category)

#### 1. Sign in to your Clym Control Center

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click **Sign in** in the upper right-hand corner.

![Clym sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_1c0pvrk.webp)

#### 2. Access the Manage tab

From the left side menu, select **Manage**. Expand the **Accessibility** section and select **Accessibility issue reporting.** In order to make edits to Clym's default accessibility issue reporting settings, **Overwrite default settings** must be toggled **on**. In order to add a case category for your accessibility issue reporting cases, please enable **Overwrite default settings**. Toggle to the **Case categories** section.

![Case categories tab](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/accessibility-14_1yrxlyt.png)



#### 3. Add a new case category

Click **+Add case category**.

![Add case category button](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/accessibility-15_10cahin.png)

In the window that opens, provide a **Name** and **Description** and toggle **Category enabled** on. Click **Save**.

![Add case category preview](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/accessibility-16_k461ht.png)

If you encounter any challenges, please reach out to us at [support@clym.io](mailto:support@clym.io).