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# How to add a human assistant option to your AI Assistant


## Steps to take to allow a human assistant to interact with your customers who are using the AI Assistant

With Clym's AI Assistant, you can provide automated communication and support to your website visitors regarding the data privacy and accessibility regulations supported by your Clym widget, users' rights regarding personal data, and so much more. When user requests and questions become complex, you may want to allow a human assistant to take over and assist your customers. In the Clym Portal, you can configure human assistant settings that work seamlessly with your AI Assistant.

Adding a human assistant is an easy 3-step process:

* [Sign in to your Control Center](#4-1-sign-in-to-your-control-center)
* [Open the Manage section](#4-2-open-your-website-settings)
* [Enable human assistant](#4-3-enable-human-assistant)

#### 1. Sign in to your Control Center

You should have received a magic link in your initial onboarding email. Please click **Sign in** from the email to get started. Alternatively, navigate to [Clym's home page](https://clym.io) and click **Sign in** in the upper right-hand corner. 
![Clym Portal sign in page](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/clym-portal-sign-in-page_1tzdugk.webp)

#### 2. Open the Manage section

From the left-side menu, select **Manage**. You will then click to expand Platform and choose **AI Assistant**.

![Manage>Platform>AI Assistant](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/screenshot-2026-01-15-at-15163_8b0pw9.png)

#### 3. Enable human assistant

Navigate to the **Human Assistant **tab. First, ensure **Enable "Talk to a human" option** is toggled **on**. To choose which service your human assistant will use to communicate with your website visitors, click the drop-down next to **Service to use** and select your service. Change the **Button text** to customize the text displayed on the button to begin chatting with a human assistant. Change the **Title** to modify the title message displayed to users when interacting with the human assistant. In the **Consent request** box, there is a default message that is displayed to users to begin interacting with your human assistant. You are welcome to use the default message or customize your own message. Click **Save** to save your changes. ![Enable human assistant section](https://storage.crisp.chat/users/helpdesk/website/-/a/e/3/8/ae38f50f15c00000/screenshot-2026-01-15-at-15332_ygs21r.png)

**If you encounter any challenges, please reach out to us at** [support@clym.io.](mailto:support@clym.io)